http://www.cmcsk.com/phoenix.zhtml?c=118591&p=irol-govManage
Contact the EXECUTIVE OFFICERS FOLKS!!!! DEMAND YOUR MONEY.
Saturday, March 22, 2008
Comcast is a RAPIST! If you've had issues, call me!
Here is the conversation from those conartists. Understand that I and My husband had called two other people via phone, both out of the Manassas, VA call centers. Tamara and some other man. I suggest really evaluating your bills from them- THEY ARE THEIVES.
user Samantha_ has entered roomSamantha(Sat Mar 22 15:28:26 EDT 2008)>
I asked for the 3 in 1 service and didnt receive it.analyst
MaAngelica.22450 has entered roomMaAngelica.22450
>Hello Samantha_, Thank you for contacting Comcast Live Chat Support. My name is MaAngelica.22450. Please give me one moment to review your information.
Samantha_
Hi Angelica,MaAngelica.22450(Sat Mar 22 15:28:43 EDT 2008)>I will be happy to assist you with your concern today. Let's start by verifying your account information.
MaAngelica.22450(Sat Mar 22 15:28:55 EDT 2008)>Hello Samantha
Samantha_(Sat Mar 22 15:29:27 EDT 2008)>I asked for the 3 in 1 service and was put on a different plan
MaAngelica.22450(Sat Mar 22 15:29:20 EDT 2008)>Okay.
MaAngelica.22450(Sat Mar 22 15:29:52 EDT 2008)>I will have to transfer you to the department who handles the triple play sales. Is that okay with you?
Samantha_(Sat Mar 22 15:30:36 EDT 2008)>I called earlier and Tamara "offered" to put me back on the plan
Samantha_(Sat Mar 22 15:31:15 EDT 2008)>I attempted to speak with a supervisor and Tamara said your company policy said that I wasnt allowed to speak with that person and that I was not entitled to
Samantha_(Sat Mar 22 15:31:49 EDT 2008)>I dont understand the difference between triple play sales and ur dept
MaAngelica.22450(Sat Mar 22 15:32:57 EDT 2008)>I understand your frustration Samantha but you have reached the cable billing department and we are only allowed to process cable and internet, since you also want the digital phone service, another department handles all three. Samantha_(Sat Mar 22 15:34:27 EDT 2008)>no, i already have all three.
Samantha_(Sat Mar 22 15:34:43 EDT 2008)>it is in reference to the `c`ableSamantha_(Sat Mar 22 15:35:18 EDT 2008)>ive been charged 63 for internet when it should have been 33 for tax
Samantha_im sorry plus tax
MaAngelica.22450(Sat Mar 22 15:35:32 EDT 2008)>Okay let me just review your account information then.
MaAngelica.22450(Sat Mar 22 15:35:44 EDT 2008)>May I please have your account number?Samantha_(Sat Mar 22 15:36:18 EDT 2008)>ok great
Samantha_(Sat Mar 22 15:36:44 EDT 2008)>xxxxxxxxxxx(aCCOUNT NUMBER)
MaAngelica.22450(Sat Mar 22 15:36:20 EDT 2008)>Thank you. One moment please while I pull up your account information.
Samantha_(Sat Mar 22 15:37:23 EDT 2008)>Great thank you
MaAngelica.22450(Sat Mar 22 15:40:27 EDT 2008)>Okay thank you for waiting Samantha. I see that you are being billed for the preferred plus for $63.99.
Samantha_(Sat Mar 22 15:41:25 EDT 2008)>Yeah, and I'm not understanding that when I asked for $33 triple promotion
Samantha_(Sat Mar 22 15:41:38 EDT 2008)>plus tax
Samantha_(Sat Mar 22 15:42:09 EDT 2008)>I guess what i'm asking is, was the commercial not exactly what was included?
MaAngelica.22450(Sat Mar 22 15:42:00 EDT 2008)>Since this is a promotion for the three services and comes in a package or bundle, I will not be able to process this for you. I will transfer your chat to the appropriate department.
Samantha_(Sat Mar 22 15:42:43 EDT 2008)>No!
Samantha_(Sat Mar 22 15:43:10 EDT 2008)>im not looking to purchase this, What i'm saying is that I ALREADY PURCHASED THIS BACK IN AUGUST
Samantha_(Sat Mar 22 15:43:15 EDT 2008)>see my problem
MaAngelica.22450(Sat Mar 22 15:43:13 EDT 2008)>Yes I understand Samantha.
Samantha_(Sat Mar 22 15:44:01 EDT 2008)>You are the billing for the cable, right?MaAngelica.22450(Sat Mar 22 15:44:40 EDT 2008)>Yes. And your concern is you didn't get the right package? And I believe you wanted this modified to the correct rate from $63.99 to $33.00. Right?
Samantha_(Sat Mar 22 15:45:37 EDT 2008)>Yes, but I need my previous bill corrected.
Samantha_(Sat Mar 22 15:46:11 EDT 2008)>I asked for $33 cable, $33internet and $33 for phone a month
Samantha_(Sat Mar 22 15:46:23 EDT 2008)>well it turns out that I have been double billed.
Samantha_(Sat Mar 22 15:46:40 EDT 2008)>Can you go ahead and remove the double billing from what i had asked for.
MaAngelica.22450(Sat Mar 22 15:47:55 EDT 2008)>I can see where you are coming from Samantha. But I cannot just remove the amount you requested without proper investigation and research on your account.
Samantha_(Sat Mar 22 15:48:41 EDT 2008)>Well no, that's fine I understand
Samantha_(Sat Mar 22 15:48:54 EDT 2008)>What I dont like is the dishonesty that I'm receiving from the Agents.
MaAngelica.22450(Sat Mar 22 15:48:23 EDT 2008)>What I can do is to fill out a form for your request
MaAngelica.22450(Sat Mar 22 15:49:02 EDT 2008)>I will write all the details of your concern in my request
Samantha_(Sat Mar 22 15:49:33 EDT 2008)>I asked for information, asked for a supervisor and i was transferred to a line and was disconnected by Tamara
Samantha_(Sat Mar 22 15:49:52 EDT 2008)>May i have the name of the supervisor for the call center
MaAngelica.22450(Sat Mar 22 15:50:53 EDT 2008)>I can see how this can be frustrating Samantha. We have different call center locations and I will not be able to supply you the name of the supervisor unless you know which call center is Tamara situated.
Samantha_(Sat Mar 22 15:51:35 EDT 2008)>Manassas, VA
MaAngelica.22450(Sat Mar 22 15:54:13 EDT 2008)>Okay thank you Samantha. Our call center is located offshore and will not have access for the call center information in VA.
Samantha_(Sat Mar 22 15:54:52 EDT 2008)>Hey MaAngelica, can you also tell me where your main office is. The comcast main office
MaAngelica.22450(Sat Mar 22 15:54:47 EDT 2008)>Okay
MaAngelica.22450(Sat Mar 22 15:54:54 EDT 2008)>One moment pleaseSamantha_(Sat Mar 22 15:57:47 EDT 2008)>MaAngelica, are you still there?
MaAngelica.22450(Sat Mar 22 15:57:31 EDT 2008)>Comcast Corporation
1500 Market Street
Philadelphia PA USA
19102-2148
Phone:215 665-1700
Fax:215 981-7794
Email:corporate_communications@comcast.com
Website: www.comcast.com
MaAngelica.22450(Sat Mar 22 15:57:38 EDT 2008)>I am still here Samantha
Samantha_(Sat Mar 22 15:58:17 EDT 2008)>fantastic, that is perfect
MaAngelica.22450(Sat Mar 22 15:57:52 EDT 2008)>I just have to look up for our complete addressMaAngelica.22450(Sat Mar 22 15:58:13 EDT 2008)>Thank you
MaAngelica.22450(Sat Mar 22 15:58:15 EDT 2008)>Is there anything else I can assist you with?
Samantha_(Sat Mar 22 15:58:48 EDT 2008)>Is there a suite number or is it just that
MaAngelica.22450(Sat Mar 22 15:58:53 EDT 2008)>No. That is our corporate address. Samantha_(Sat Mar 22 16:00:23 EDT 2008)>Ok, great. So does this also include the complaint dept
MaAngelica.22450(Sat Mar 22 16:00:06 EDT 2008)>Yes it is.Samantha_(Sat Mar 22 16:00:54 EDT 2008)>Fantastic
Samantha_(Sat Mar 22 16:01:55 EDT 2008)>I appreciate your help. I understand now that comcast signed me up for the 3 in one but didnt disclose the fact that it didnt apply to people that had digital.
MaAngelica.22450(Sat Mar 22 16:02:04 EDT 2008)>YesSamantha_(Sat Mar 22 16:02:58 EDT 2008)>I also would like to let you know that I am also a blogger and that I will be posting this conversation.
Samantha_(Sat Mar 22 16:03:08 EDT 2008)>I appreciate your help with my account though
MaAngelica.22450(Sat Mar 22 16:02:59 EDT 2008)>Okay
Samantha_(Sat Mar 22 16:03:32 EDT 2008)>I will have to evaluate whether I want to do business with comcast or just switch to verizon
MaAngelica.22450(Sat Mar 22 16:03:52 EDT 2008)>Alright, I understand Samantha.
Samantha_(Sat Mar 22 16:04:27 EDT 2008)>...no matter the amount i'll pay, i just would like some honesty
MaAngelica.22450(Sat Mar 22 16:04:38 EDT 2008)>Yes that is correct.
MaAngelica.22450(Sat Mar 22 16:04:41 EDT 2008)>I agree with you.
Samantha_(Sat Mar 22 16:05:20 EDT 2008)>I have been stolen from and i think that is unfair.
Samantha_(Sat Mar 22 16:05:31 EDT 2008)>Thanks again and i appreciate it
Samantha_(Sat Mar 22 16:05:37 EDT 2008)>Have a good Easter.
MaAngelica.22450(Sat Mar 22 16:05:10 EDT 2008)>You are welcome
user Samantha_ has entered roomSamantha(Sat Mar 22 15:28:26 EDT 2008)>
I asked for the 3 in 1 service and didnt receive it.analyst
MaAngelica.22450 has entered roomMaAngelica.22450
>Hello Samantha_, Thank you for contacting Comcast Live Chat Support. My name is MaAngelica.22450. Please give me one moment to review your information.
Samantha_
Hi Angelica,MaAngelica.22450(Sat Mar 22 15:28:43 EDT 2008)>I will be happy to assist you with your concern today. Let's start by verifying your account information.
MaAngelica.22450(Sat Mar 22 15:28:55 EDT 2008)>Hello Samantha
Samantha_(Sat Mar 22 15:29:27 EDT 2008)>I asked for the 3 in 1 service and was put on a different plan
MaAngelica.22450(Sat Mar 22 15:29:20 EDT 2008)>Okay.
MaAngelica.22450(Sat Mar 22 15:29:52 EDT 2008)>I will have to transfer you to the department who handles the triple play sales. Is that okay with you?
Samantha_(Sat Mar 22 15:30:36 EDT 2008)>I called earlier and Tamara "offered" to put me back on the plan
Samantha_(Sat Mar 22 15:31:15 EDT 2008)>I attempted to speak with a supervisor and Tamara said your company policy said that I wasnt allowed to speak with that person and that I was not entitled to
Samantha_(Sat Mar 22 15:31:49 EDT 2008)>I dont understand the difference between triple play sales and ur dept
MaAngelica.22450(Sat Mar 22 15:32:57 EDT 2008)>I understand your frustration Samantha but you have reached the cable billing department and we are only allowed to process cable and internet, since you also want the digital phone service, another department handles all three. Samantha_(Sat Mar 22 15:34:27 EDT 2008)>no, i already have all three.
Samantha_(Sat Mar 22 15:34:43 EDT 2008)>it is in reference to the `c`ableSamantha_(Sat Mar 22 15:35:18 EDT 2008)>ive been charged 63 for internet when it should have been 33 for tax
Samantha_im sorry plus tax
MaAngelica.22450(Sat Mar 22 15:35:32 EDT 2008)>Okay let me just review your account information then.
MaAngelica.22450(Sat Mar 22 15:35:44 EDT 2008)>May I please have your account number?Samantha_(Sat Mar 22 15:36:18 EDT 2008)>ok great
Samantha_(Sat Mar 22 15:36:44 EDT 2008)>xxxxxxxxxxx(aCCOUNT NUMBER)
MaAngelica.22450(Sat Mar 22 15:36:20 EDT 2008)>Thank you. One moment please while I pull up your account information.
Samantha_(Sat Mar 22 15:37:23 EDT 2008)>Great thank you
MaAngelica.22450(Sat Mar 22 15:40:27 EDT 2008)>Okay thank you for waiting Samantha. I see that you are being billed for the preferred plus for $63.99.
Samantha_(Sat Mar 22 15:41:25 EDT 2008)>Yeah, and I'm not understanding that when I asked for $33 triple promotion
Samantha_(Sat Mar 22 15:41:38 EDT 2008)>plus tax
Samantha_(Sat Mar 22 15:42:09 EDT 2008)>I guess what i'm asking is, was the commercial not exactly what was included?
MaAngelica.22450(Sat Mar 22 15:42:00 EDT 2008)>Since this is a promotion for the three services and comes in a package or bundle, I will not be able to process this for you. I will transfer your chat to the appropriate department.
Samantha_(Sat Mar 22 15:42:43 EDT 2008)>No!
Samantha_(Sat Mar 22 15:43:10 EDT 2008)>im not looking to purchase this, What i'm saying is that I ALREADY PURCHASED THIS BACK IN AUGUST
Samantha_(Sat Mar 22 15:43:15 EDT 2008)>see my problem
MaAngelica.22450(Sat Mar 22 15:43:13 EDT 2008)>Yes I understand Samantha.
Samantha_(Sat Mar 22 15:44:01 EDT 2008)>You are the billing for the cable, right?MaAngelica.22450(Sat Mar 22 15:44:40 EDT 2008)>Yes. And your concern is you didn't get the right package? And I believe you wanted this modified to the correct rate from $63.99 to $33.00. Right?
Samantha_(Sat Mar 22 15:45:37 EDT 2008)>Yes, but I need my previous bill corrected.
Samantha_(Sat Mar 22 15:46:11 EDT 2008)>I asked for $33 cable, $33internet and $33 for phone a month
Samantha_(Sat Mar 22 15:46:23 EDT 2008)>well it turns out that I have been double billed.
Samantha_(Sat Mar 22 15:46:40 EDT 2008)>Can you go ahead and remove the double billing from what i had asked for.
MaAngelica.22450(Sat Mar 22 15:47:55 EDT 2008)>I can see where you are coming from Samantha. But I cannot just remove the amount you requested without proper investigation and research on your account.
Samantha_(Sat Mar 22 15:48:41 EDT 2008)>Well no, that's fine I understand
Samantha_(Sat Mar 22 15:48:54 EDT 2008)>What I dont like is the dishonesty that I'm receiving from the Agents.
MaAngelica.22450(Sat Mar 22 15:48:23 EDT 2008)>What I can do is to fill out a form for your request
MaAngelica.22450(Sat Mar 22 15:49:02 EDT 2008)>I will write all the details of your concern in my request
Samantha_(Sat Mar 22 15:49:33 EDT 2008)>I asked for information, asked for a supervisor and i was transferred to a line and was disconnected by Tamara
Samantha_(Sat Mar 22 15:49:52 EDT 2008)>May i have the name of the supervisor for the call center
MaAngelica.22450(Sat Mar 22 15:50:53 EDT 2008)>I can see how this can be frustrating Samantha. We have different call center locations and I will not be able to supply you the name of the supervisor unless you know which call center is Tamara situated.
Samantha_(Sat Mar 22 15:51:35 EDT 2008)>Manassas, VA
MaAngelica.22450(Sat Mar 22 15:54:13 EDT 2008)>Okay thank you Samantha. Our call center is located offshore and will not have access for the call center information in VA.
Samantha_(Sat Mar 22 15:54:52 EDT 2008)>Hey MaAngelica, can you also tell me where your main office is. The comcast main office
MaAngelica.22450(Sat Mar 22 15:54:47 EDT 2008)>Okay
MaAngelica.22450(Sat Mar 22 15:54:54 EDT 2008)>One moment pleaseSamantha_(Sat Mar 22 15:57:47 EDT 2008)>MaAngelica, are you still there?
MaAngelica.22450(Sat Mar 22 15:57:31 EDT 2008)>Comcast Corporation
1500 Market Street
Philadelphia PA USA
19102-2148
Phone:215 665-1700
Fax:215 981-7794
Email:corporate_communications@comcast.com
Website: www.comcast.com
MaAngelica.22450(Sat Mar 22 15:57:38 EDT 2008)>I am still here Samantha
Samantha_(Sat Mar 22 15:58:17 EDT 2008)>fantastic, that is perfect
MaAngelica.22450(Sat Mar 22 15:57:52 EDT 2008)>I just have to look up for our complete addressMaAngelica.22450(Sat Mar 22 15:58:13 EDT 2008)>Thank you
MaAngelica.22450(Sat Mar 22 15:58:15 EDT 2008)>Is there anything else I can assist you with?
Samantha_(Sat Mar 22 15:58:48 EDT 2008)>Is there a suite number or is it just that
MaAngelica.22450(Sat Mar 22 15:58:53 EDT 2008)>No. That is our corporate address. Samantha_(Sat Mar 22 16:00:23 EDT 2008)>Ok, great. So does this also include the complaint dept
MaAngelica.22450(Sat Mar 22 16:00:06 EDT 2008)>Yes it is.Samantha_(Sat Mar 22 16:00:54 EDT 2008)>Fantastic
Samantha_(Sat Mar 22 16:01:55 EDT 2008)>I appreciate your help. I understand now that comcast signed me up for the 3 in one but didnt disclose the fact that it didnt apply to people that had digital.
MaAngelica.22450(Sat Mar 22 16:02:04 EDT 2008)>YesSamantha_(Sat Mar 22 16:02:58 EDT 2008)>I also would like to let you know that I am also a blogger and that I will be posting this conversation.
Samantha_(Sat Mar 22 16:03:08 EDT 2008)>I appreciate your help with my account though
MaAngelica.22450(Sat Mar 22 16:02:59 EDT 2008)>Okay
Samantha_(Sat Mar 22 16:03:32 EDT 2008)>I will have to evaluate whether I want to do business with comcast or just switch to verizon
MaAngelica.22450(Sat Mar 22 16:03:52 EDT 2008)>Alright, I understand Samantha.
Samantha_(Sat Mar 22 16:04:27 EDT 2008)>...no matter the amount i'll pay, i just would like some honesty
MaAngelica.22450(Sat Mar 22 16:04:38 EDT 2008)>Yes that is correct.
MaAngelica.22450(Sat Mar 22 16:04:41 EDT 2008)>I agree with you.
Samantha_(Sat Mar 22 16:05:20 EDT 2008)>I have been stolen from and i think that is unfair.
Samantha_(Sat Mar 22 16:05:31 EDT 2008)>Thanks again and i appreciate it
Samantha_(Sat Mar 22 16:05:37 EDT 2008)>Have a good Easter.
MaAngelica.22450(Sat Mar 22 16:05:10 EDT 2008)>You are welcome
Friday, March 21, 2008
Who was the Racist?
I cant believe that someone would mess with Baracks Photo like that. It was probably some racist like Howard Deen. Not nice!
Thursday, March 20, 2008
What a flippin' Gold-Digger!
Someone you dont want to hook up with...This chick stole 50 Mil from Paul McCartney. For shame, the judge should have given her a slap across her elbow for even thinking she should get a portion of HIS earnings. She didnt work for any of it. She just preyed on this old man who had lost his wife. I sure do hope she ends up flippin burgers at Booger King.
Teacher on Teacher Fight, what the heck,man!
Teachers, what are you thinking? That's why there's so many dumb kids. They're too busy watching teachers fight. Over bumping into each other, come on! What happened to 'scuse me, por favor?
Wednesday, March 19, 2008
Christianity & Politics, Why are you mixing the two?
I was watching Hannity & Combs a few minutes ago and I heard from this Reverend about how Jerimiah Wright was a prophet and he is pointing out the sins of American. I am so sick and so tired of hearing such vulgarity in the House of God. I believe the Good Lord is angered by foolish prosperity teachers teaching ignorance to the people in his name. I am angered that a preacher could pretend to Hump Monica Lewinsky in the pulpit. What in the world is going on here? Where is the respect for the Lord's house? Dont folks see that???
The Doctor Breeves To Dang hard!
I had a dr's appt yesterday and it was ok. I have an ear infection, yick. Oh well, movin' on. so as i was sitting in that COLD room, i hear the doctor walking up. He comes in and checks my ears and while he was doing that his breath was stinky. He was breathing so hard, due to his weight, that it was almost offensive. Dont Dr's have to be fit? SHOULDNT they be fit. This man appeared to be a nice man but couldnt catch his breath. It was like he had just run a 10K marathon, come on.
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